IT Metrics

Like many, I'm looking for better IT metrics. Translation: I need a better way to communicate IT to my company. I'm playing with various financial ratios to see if they make sense as a measure of IT performance; ratios like ROA and IT asset turnover.

Expressing IT in financial ratio terms seems better to me than using some kind of IT productivity measurement. As you well know, IT productivity is a hard thing to measure. If you talk only in terms of requests handled, you leave out measures of complexity of task. If you talk in terms of hours worked, even if you slice the hours into separate tasks, you miss something. All to often, companies want to make IT into assembly line processes...something that just doesn't work.

Whatever. As I find measures that make sense, I'll let you know. You let me know if there are metrics you like to use to tell your story to your company

Thanks.