A few months ago I blogged a little about IT Metrics. While searching for information about IT metrics, I ran across this Computerworld article: Running IT Operations Like a Business Not So Easy, Execs Day. It makes some good points about chargeback systems. Over the course of my career, I've worked in chargeback and non-chargeback environments. Personally, I think having a chargeback system in place helps make everyone more accountable and aware of real IT costs.
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